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SD.Email.Monitoring needs to be able to run more often than 5-minutely!

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Dear Symantec,

Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 minutes).

In fast-moving organisations, this limitation of 5 minutes is too high and we seem to be inundated by our "customers" sending an email and then calling us again because they do not get a confirmation email in 3 minutes!

I know that this seems to be a limitation of the business schedule in the Workflow, but can this limitation please be lifted and let SD.Email.Monitoring run more often than 5-minutely!

Kindest regards,

QuietLeni


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