Problem with Bootable USB with GhostCast
I need a solution Hi there, I want to create an image of a T420 and restore it to a T440 so I need to use a bootable USB. I am also using version 11.5.1 of Ghost. I when I created a PC-DOS bootable...
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Windows could not start Altiris PXE Config Helper service
I need a solution Hi All,I am unable to start the Altiris PXE Config Helper service. I was adding drivers to the PXE Boot Menu and when I clicked save it went on and on. It would not save. When I...
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Altiris Help Desk 6.5 E-mail configuration
I need a solution Hi All,We need to configure our Altiris Help Desk 6.5 to point to our new Exchange server.I could not find a guide or manual for this and this is out of support for a long time.The...
View ArticleITMS 7.6 license installed on ITMS 7.5
I need a solution Hi Symantec Forum,Would like to have your insight regarding this.Will there be compatibility issue or solutions that will not work if we used a ITMS 7.6 license on ITMS 7.5?Thanks in...
View ArticleProblem with Ghost Solution Suite 2.5.1 and partition GPT
I need a solution Hi, i have a computer HP with GPT partition, i use the GSS 2.5.1 to backup the HD, and when i restore, i recive a error when the boot starts. Someone know what i have to do for its...
View ArticleCMS 7.5 - Software Package Issues
I need a solution Hi Everyone,My colleague and I are working on creating software packages and we have come across an interesting issue. I've seen it before but thought the reason was that the path...
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NS Agent for Mac 7.6 Includes a PKG Installation File
As of SMP 7.6, the NS Agent for Mac includes a native pkg file to install the agent. This method is in addition to the previous methods of installing the NS Agent for Mac using a bootstrap or the...
View ArticleUpdating SLA through SQL
I need a solution We had some issues with tickets not applying an SLA. The tickets are now in a closed status, but I would like to find a way to update the ticket and add a completed SLA status. Is...
View ArticleGHOSTBOOTDVD
I need a solution I created a ghost boot dvd with a Windows 7x64 image to load to the hard drive.on a Dell Optiplex 990 Ghost loads, immediately I get the error message that the file cannot be found....
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Using a User Defined Type with the Script Component - Workflow
In this Article I will show you how to use a custom data type within the Script Component.So you've created a "User Defined Type" from the Authoring section in a Workflow Integration Component...
View ArticleWhat do I need to know about Request Access To Network Share in ServiceDesk...
The goal of this article.To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the...
View ArticleWhat do I need to know about Reset Password in ServiceDesk 7.5/7.5 SP1?
The goal of this article.To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the...
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IT Analytics 7.5PS1 Watchpoint for Report Security
The integration of IT Analytics with the Altiris has improved significantly on the 7.5 platform, and I expect that moving to 7.6 will show more boons once I get the time to test it.One of the struggles...
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One click Virtual Partition in GSS 2.5.1 vs Automation partition feature in...
One click virtual partition feature in GSS 2.5.1A One-Click Virtual Partition is a zip file, an executable, and a shortcut that runs the executable with the zip file as a parameter. You can store this...
View Article{CWoC} Pinger - a tool to check if inactive computers are really inactive
I often like to quote Mark Twain "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so.".This is true for many areas of life, and just as true with IT...
View Articledelete cookie and restart workflow session
I need a solution thru myworkflow, there are forms which are populated by the end user. i have a 'start over' button which basically loops back to the initial form. however, the data is saved in a...
View ArticleProblem with custom data component
I need a solution HiI have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident Management and can write...
View ArticleAexPatchUtil.exe
I need a solution Hi,When we start the Software Update cycle manually from a Windows server 2012, it hangs. Note that all required patches are already downloaded on that server.My question is, do we...
View ArticleNo data in software execution report
I need a solution Hello all,I did a deployment through Managed delivery policy, after a day of deployment i cannot see any data in software execution report regarding to that deployment.I checked the...
View ArticleCreate incident on ServiceDesk 7.5 SP1 from SMP 7.5 SP1
I need a solution I need to create an incident based on a monitor alert without emailing the alert to the service desk.
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